From: Greg Fisher [mailto:firstname.lastname@example.org]
Sent: Wednesday, December 12, 2012 11:03 AM
To: Michelle Person, spokesperson, U.S. Consumer Financial Protection Bureau
Cc: Richard Cordray, director, U.S. Consumer Financial Protection Bureau (via press office); Mallory McLean, press assistant, U.S. Consumer Financial Protection Bureau; Moira Vahey, spokesperson, U.S. Consumer Financial Protection Bureau
Subject: RE: Who changed the name of our Consumer Financial Protection Bureau?, checking your credit score
One of your “STEPS TO GET AND KEEP A GOOD CREDIT SCORE” is “GET YOUR FREE CREDIT REPORT EVERY YEAR.” In it, you state, “Tip: You don’t have to buy your credit score. The information you receive from the agencies is adequate.”
However, the document title of another of your public documents is,“Consumer Advisory: Check your credit score at least once a year.” You can find that title in the properties of the document by opening it and using Ctrl+D, by performing a right click and choosing Document Properties, or by using File then Properties in the menu of a PDF reader.
Even the internet address of the document (http://files.consumerfinance.gov/f/201207_cfpb_consumer-advisory_check-your-credit-score-every-year.pdf) contains the same message. But the word score does not even exist in the document content itself. Despite the file name, document title and internet web address, if you perform a word search for “scor” within the document that is displayed, there are no matches.
On July 16, somebody in your organization wrote, “Read our consumer advisory on checking your credit score at least once a year.” That message is signed “CFPB Web Team.” What is the name of the person who is the head of that team?
If your advice is to check our credit scores once a year, then which one should we check? And, how much does it cost citizens to do so?
And, answer last month’s questions today. You are falling behind.
The Credit Scoring Site
PO Box 342
Dayton, Ohio 45409-0342